Registration

Please enter your information

we invite you to receive email communications from gucci.com, and be the first to know about new collections and special events
*Required
by choosing 'submit' below, you accept the terms of our Privacy Policy.
Cancel Submit

Privacy policy

This website is provided and managed by Gucci America, Inc.

Gucci recognizes the importance of protecting the privacy of personal and financial information. We have instituted reasonable policies and security measures to protect the information you provide to us. When you register online with Gucci, use our online store, or choose to fill out and submit one of our customer information cards when visiting a Gucci store, you give us your consent to process and use such submitted personal data in accordance with this privacy policy.

This privacy policy applies to all protected personal information collected, maintained or used by Gucci. “Gucci” means Gucci America, Inc. and Guccio Gucci S.P.A. (Florence, Via Tornabuoni 73/r - Italy), which is the ultimate data controller. Gucci is an affiliate of the Kering Group.

What Information Gucci Collects

Gucci collects some protected personal information (e.g. name, address, telephone number(s), email address, etc.) from visitors to its website who register their information or who use the online store. We also use cookies (as described below) and track IP addresses so that we can improve our services and enhance your Gucci experience. In addition, Gucci collects some protected personal information from our customers who submit a customer information card at one of our stores, from our affiliated companies and, on occasion, from online or offline third party sources. We may use any such personal information about our customers and prospective customers in order to better serve you and to enhance the promotional offerings, tailored advertisements and communications you receive.

Gucci does not knowingly collect personally identifiable information from anyone under the age of thirteen. If you are under thirteen, please ask your parents to register and/or use the online store.

How Gucci Uses Information You Provide

The data that you choose to provide to us at one of our stores or online, and the data that we may collect, is used by Gucci to keep you informed of our special events or promotions, to register you with our website, to administer our website services, and/or to process any orders you may place online. Otherwise, we may use the information you provide to us only to review our performance and to improve our services to you, or to communicate with you about your order if you have placed an online order.

Gucci maintains customer data for purposes of customer relationship management, marketing research, analysis and promotion. By either giving the appropriate consent on our website or by submitting your email address on a customer information card, you agree that Gucci may send you announcements on products or promotions, tailored advertisements that may be of particular interest to you, and invitations to Gucci’s events based on your purchase profile.

If you provide incomplete or inaccurate data, Gucci may be unable to inform you of specific promotions or events and to provide you with our services.

Security

Gucci uses appropriate security measures to protect the information you provide to us. However, while we take reasonable steps to protect this personal information from unauthorized access, use or disclosure, you accept that no Internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold us responsible for any breach of security unless this breach is due to our negligence.

Accuracy and Retention

You are entitled to request access to and correction of all personal data you provide us, or to remove your name from the Gucci’s marketing list at any time by contacting gucci.com at 877.482.2430 or by contacting us at the email or mailing address listed below. If you are registered with Gucci on our website and would like us to remove you from our marketing list, please click on this unsubscribe link.

About Cookies

Cookies are pieces of information a web site can send to your computer's browser for record-keeping purposes. We use cookies to ascertain which web pages are visited and how often, to make our web site more user friendly, and to give you a better experience when you return to the website. For example, cookies allow us to save your password so you do not have to re-enter it every time you visit our site. Most web browsers automatically accept cookies, but you do not have to accept them. To disable cookies, you should access the "help" tab on your browser or read the information that came with your browser software. However, your visit to our website will be significantly enhanced if cookies are not disabled. If you do not disable your cookies, you accept our collection and storage of any of your personal information such cookies contain.

Acceptance of Privacy Policy and Modifications

By accessing and using the Gucci website (including registering on the website or purchasing items through our website), or by submitting a customer information card at a Gucci store, you consent to our collection, use and disclosure of your information as described in this privacy policy. Gucci reserves the right occasionally to make changes to our privacy policy or practices. We will post the updated policy on our website, and thus we encourage you to review this page from time to time, particularly each time you use our online shop.

If you are registered with us and would like to delete your registration and personal details from our database, please click on this unsubscribe link.

Contact Us

If you have any comments or queries regarding our privacy policy or to update, correct or request removal of your personal information from our Customers Database, please write to Gucci Online Shopping, 685 Fifth Avenue, New York, NY 10022 or e-mail us at: privacy@us.gucci.com.

go to top

Please select your location

online shopping available
explore our website
Selling_divider

Please be advised that changing your location while shopping will remove all the contents from your shopping bag

saturday delivery now available

Orders placed with Saturday deliveries are expected to be delivered on Saturday if placed by 1PM(EST) on Friday, subject to the following conditions:

If an order is placed after 1PM(EST) on Friday, it is expected to be delivered on the Saturday of the following week, as indicated during the checkout process. Saturday deliveries cannot be made on holidays.

Saturday delivery service is only available for item(s) in your order that are immediately available. Item(s) that are not immediately available will be placed on a priority waiting list and will be shipped with free ground service once they become available for shipment. To ensure Saturday delivery, please confirm that your shipping address can accommodate Saturday deliveries. Saturday delivery is not available for hawaii, alaska or puerto rico at this time.

For additional information, please refer to the assistance section.

free shipping and free returns

free shipping

free ground shipping will be offered for online orders placed between september 1, 2014 and september 30, 2014 to destinations within the continental united states. this offer will only be applicable to purchases made on the u.s. Gucci.com website, is non-transferable, and is not valid on orders placed before september 1, 2014.

to estimate the total delivery time for your purchase, please allow up to two business days to process your order for shipment, in addition to the time indicated by your preferred shipping method.

free returns

for a limited time, free return shipping will be offered for online orders shipped between august 11, 2014 and november 16, 2014 and returned from within the continental united states. free return shipping is not available for alaska, hawaii and puerto rico at this time.

full-price merchandise must be returned within 30 days from the date of delivery to Gucci.com or to any Gucci boutique within the United States.

sale merchandise and corporate gifts must be returned exclusively to gucci.com within 10 days from the date of delivery. such merchandise may not be returned to any gucci boutique.

beauty products may be returned if unopened and in the original cellophane wrapping within 10 days from the date of delivery.

merchandise cannot be returned to department stores.

for our complete return policy, please refer to the assistance section.