Revised as of April 2011
This website is provided and managed by Gucci America, Inc.
Gucci does not knowingly collect personally identifiable information from anyone under the age of thirteen. If you are under thirteen, please ask your parents to register and/or use the online store.
The data that you choose to provide to us at one of our stores or online, and the data that we may collect, is used by Gucci to keep you informed of our special events or promotions, to register you with our website, to administer our website services, and/or to process any orders you may place online. Otherwise, we may use the information you provide to us only to review our performance and to improve our services to you, or to communicate with you about your order if you have placed an online order.
Gucci maintains customer data for purposes of customer relationship management, marketing research, analysis and promotion. By either giving the appropriate consent on our web site or by submitting your email address on a customer information card, Gucci will send you, also by email, announcements on products or promotions and invitations to Gucci’s events based on your purchase profile.
If you provide incomplete or inaccurate data, Gucci may be unable to inform you of specific promotions or events and to provide you with our services.
Gucci does not sell, rent or, except as described below, disclose our client's names, addresses, email addresses or other personal information to any non-Gucci Group entity. Gucci may share customer information within Gucci Group, so that you may be informed of other products that may be of interest to you.
Gucci maintains customer data in our secured electronic Worldwide Gucci Customer Database which may be accessed by other companies within the Gucci Group throughout the world, by Gucci selected contractors specialized in the management of personal data (e.g. storage of data, mailing, etc.) acting as Gucci's data processors, and by select Gucci partners.
In order to maintain our website, to manage our database, to distribute e-mails and to provide client communications, Gucci contracts with selected third parties. As necessary, the personal information you provide to us may be processed by these third parties, solely on Gucci’s behalf but we do not authorize any of these service providers to make any other use of your information.
Gucci uses appropriate security measures to protect the information you provide to us. However, while we take reasonable steps to protect this personal information from unauthorized access, use or disclosure, you accept that no Internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold us responsible for any breach of security unless this breach is due to our negligence.
You are entitled to request access to and correction of all personal data you provide us, or to remove your name from the Gucci’s marketing list at any time by contacting our customer service department at (800) 234-8224 or by contacting us at the email or mailing address listed below.
If you are registered with Gucci on our website and would like us to remove you from our marketing list, please click on this unsubscribe link.
If you are registered with us and would like to delete your registration and personal details from our database, please click on this unsubscribe link.
Please be advised that changing your location while shopping will remove all the contents from your shopping bag
Orders placed with Saturday deliveries are expected to be delivered on Saturday
if placed by 1PM(EST) on Friday, subject to the following conditions:
If an order is placed after 1PM(EST) on Friday, it is expected to be delivered
on the Saturday of the following week, as indicated during the checkout process.
Saturday deliveries cannot be made on holidays.
Saturday delivery service is only available for item(s) in your order that are
immediately available. Item(s) that are not immediately available will be
placed on a priority waiting list and will be shipped with free ground service
once they become available for shipment. To ensure Saturday delivery, please
confirm that your shipping address can accommodate Saturday deliveries.
Saturday delivery is not available for hawaii, alaska or puerto rico at this
For additional information,
please refer to the
free ground shipping will be offered for online orders placed between May 1, 2013 and May 31, 2013 to destinations within the continental united states. This offer will only be applicable to purchases made on the u.s. Gucci.com website, is non-transferable, and is not valid on orders placed before May 1, 2013.
To estimate the total delivery time for your purchase, please allow up to two business days to process your order for shipment, in addition to the time indicated by your preferred shipping method.
all Gucci.com orders come with complimentary gift wrap. Products are tissue wrapped and enclosed in a signature Gucci gift box that is tied with a Gucci satin ribbon. Gucci gift boxes are only available for products 18" x 18" x 8" and smaller. For larger items, we will include a signature Gucci gift bag with your shipment. A personalised gift message can be added to gift orders and prices can be excluded from the order invoice when completing the online checkout at Gucci.com.