Privacy policy
This website is provided and managed by Gucci America, Inc.
Gucci recognizes the importance of protecting the privacy of personal and financial information. We have instituted reasonable policies and security measures to protect the information you provide to us. When you register online with Gucci, use our online store, or choose to fill out and submit one of our customer information cards when visiting a Gucci store, you give us your consent to process and use such submitted personal data in accordance with this privacy policy.
This privacy policy applies to all protected personal information collected, maintained or used by Gucci. “Gucci” means Gucci America, Inc. and Guccio Gucci S.P.A. (Florence, Via Tornabuoni 73/r - Italy), which is the ultimate data controller. Gucci is an affiliate of Gucci Group.
What Information Gucci Collects
Gucci collects personal data from visitors to the website who register their information or who use the online store. We also use cookies (as described below) and track IP addresses so that we can improve our services and enhance your Gucci experience. In addition, Gucci collects some protected personal information (e.g., name, address, telephone number(s), credit card information, email address, etc.) from our customers who submit a customer information card at one of our stores, from our affiliated companies and, on occasion, from unrelated third parties. To serve you better, we may combine information you give us with other information which is publicly available.
Gucci does not knowingly collect personally identifiable information from anyone under the age of thirteen. If you are under thirteen, please ask your parents to register and/or use the online store.
How Gucci Uses Information You Provide
The data that you choose to provide to us at one of our stores or online, and the data that we may collect, is used by Gucci to keep you informed of our special events or promotions, to register you with our website, to administer our website services, and/or to process any orders you may place online. Otherwise, we may use the information you provide to us only to review our performance and to improve our services to you, or to communicate with you about your order if you have placed an online order.
Gucci maintains customer data for purposes of customer relationship management, marketing research, analysis and promotion. By either giving the appropriate consent on our web site or by submitting your email address on a customer information card, Gucci will send you, also by email, announcements on products or promotions and invitations to Gucci’s events based on your purchase profile.
If you provide incomplete or inaccurate data, Gucci may be unable to inform you of specific promotions or events and to provide you with our services.
Does Gucci Share Your Information With Others?
Gucci does not sell, rent or, except as described below, disclose our client's names, addresses, email addresses or other personal information to any non-Gucci Group entity. Gucci may share customer information within Gucci Group, so that you may be informed of other products that may be of interest to you.
Gucci maintains customer data in our secured electronic Worldwide Gucci Customer Database which may be accessed by other companies within the Gucci Group throughout the world, by Gucci selected contractors specialized in the management of personal data (e.g. storage of data, mailing, etc.) acting as Gucci's data processors, and by select Gucci partners.
In order to maintain our website, to manage our database, to distribute e-mails and to provide client communications, Gucci contracts with selected third parties. As necessary, the personal information you provide to us may be processed by these third parties, solely on Gucci’s behalf but we do not authorize any of these service providers to make any other use of your information.
Gucci does not otherwise disclose your information to third parties, unless we are required to do so by law or in connection with a legal claim or proceeding. If Gucci is acquired by another entity or is merged or consolidated, information about Gucci customers may be made available to the new entity. However, the new entity will agree to protect the confidentiality of your personal information consistent with this Privacy Policy.
Security
Gucci uses appropriate security measures to protect the information you provide to us. However, while we take reasonable steps to protect this personal information from unauthorized access, use or disclosure, you accept that no Internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold us responsible for any breach of security unless this breach is due to our negligence.
Accuracy and Retention
You are entitled to request access to and correction of all personal data you provide us, or to remove your name from the Gucci’s marketing list at any time by contacting our customer service department at (800) 234-8224 or by contacting us at the email or mailing address listed below. If you are registered with Gucci on our website and would like us to remove you from our marketing list, please click on this unsubscribe link.
Acceptance of Privacy Policy and Modifications
By accessing and using the Gucci website (including registering on the website or purchasing items through our website), or by submitting a customer information card at a Gucci store, you consent to our collection, use and disclosure of your information as described in this privacy policy. Gucci reserves the right occasionally to make changes to our privacy policy or practices. We will post the updated policy on our website, and thus we encourage you to review this page from time to time, particularly each time you use our online shop.
If you are registered with us and would like to delete your registration and personal details from our database, please click on this unsubscribe link.
Contact Us
If you have any comments or queries regarding our privacy policy or to update, correct or request removal of your personal information from our Customers Database, please write to Gucci Online Shopping, 685 Fifth Avenue, New York, NY 10022 or e-mail us at: privacy@us.gucci.com.
