size conversion
38,5	5	5G	4.5
39	5.5	5.5G	5
39,5	6	6G	5.5
40	6.5	6.5G	6
40,5	7	7G	6.5
41	7.5	7.5G	7
41,5	8	8G	7.5
42	8.5	8.5G	8
42,5	9	9G	8.5
43	9.5	9.5G	9
43,5	10	10G	9.5
44	10.5	10.5G	10
44,5	11	11G	10.5
45	11.5	11.5G	11
45,5	12	12G	11.5

1.0 General Provisions

1.1

The present site www.gucci.com (hereinafter Site) is owned by Gucci and is operated by G Commerce SpA, a company which is part of Gucci Group, with the registered address in Scandicci (Italia) Via Don Lorenzo Perosi 6, VAT 5142860484, (hereinafter G Commerce-Gucci);

1.2

The present general terms and conditions (hereinafter Terms and Conditions) regulate the relationship between the Customer (hereinafter the Customer) and G Commerce (hereinafter referred to as Parties) for the purchase of the Gucci products (hereinafter Products) from time to time available on the Site.
The following purchase agreement may be entered in the following languages: English.

1.3

Access to the online boutique is permitted exclusively to the Customers, as defined below, who reside in the United Kingdom. For the purpose of the present Terms and Conditions, by Customer, we refer exclusively to the consumer, in any case to a person that purchases the products for non professional or business purposes.

1.4

The Customer is requested to read carefully the general terms and conditions of the present Terms and Conditions that are made available on the Site, in order to allow the Customer to print and save these Terms and Conditions for future reference pursuant to the provisions of article 12 of the Dlgs. N.70 enacted on April 9th 2003. A copy of the following Terms and Conditions will be provided by Gucci to the Customer, via e-mail pursuant to the provision of the following paragraph. 5.4 of the present Terms and Conditions.

1.5

All the purchase agreements entered with G Commerce by accessing the Site are governed by the Italian law, pursuant to the provisions of the DL. N. 206 enacted on September 6 2005 (Consumers Code) and the Dlgsv. n. 70 of April 9th 2003 (in accordance with the EEC directive 200/31/CE).

2.0 Product Availability

2.1

The Products available for purchase online are: handbags, shoes, small leather goods, luggage, jewelry, watches sun glasses, gifts and fragrance.

All the Products are subject to the availability at the time of the order.

Gucci reserves the right to vary at any time the quantity and/or the type of products that may be purchased on the Site. The Customer will be informed if the Product requested is not available.

3.0 Pricing

3.1

All prices on the Site are stated in Euro and GBP for the UK they include any Vat and applicable taxes. The prices are not comprehensive of the shipping and delivery charges.

3.2

Gucci tries to ensure that all pricing information on the Site is accurate, but cannot guarantee the absolute absence of error. In the event that an error in the price of a Product shall occur, Gucci will allow the Customer the option to confirm the purchase of the Product at the correct price or to cancel the order. If Gucci is unable to contact the customer the order will be treated as cancelled.

3.3

The ownership of the Product purchased on the Site will be transferred to Customer at the moment of the delivery on condition that Gucci has received the payment for the entire value of the goods. In any event the risks of damages and/or loss of the Product are transferred to the Customer at the time of the delivery.

4.0 Ordering a Product

4.1

The details and the price of the Product are detailed in the single page of each Product listed on the Site.

4.2

To purchase the chosen Product the Customer shall complete, following the instruction indicated on the Site, and send to G Commerce, the online purchase form. The Customer shall add the Product to the "shopping bag" and after having reviewed and accepted the shipping expenses, the Terms and Conditions and the general cancellation policy. The Customer shall then choose the manner in which he/she wishes to pay and the shall proceed to the option "purchase/buy".

4.3

Shall the Customer need to amend or modify the data inserted in the order placed, Customer shall follow the proper procedure for the amending of the order as indicated in the Site before submitting the order. Moreover the Customer may amend or modify the number of Products he/she wishes to purchase, adding or deleting one or more Products from the shopping bag.

5.0 Purchase Agreement

5.1

The purchase agreement entered by and between Gucci and the Customer shall be considered completed and duly entered by the Parties at the time in which the order is duly submitted by the Customer - in accordance with the purchase procedure indicated on the Site and after that Gucci has received the authorization from the credit card issuer that the payment is accepted.

The order submitted by the Customer shall be binding for Gucci only if the entire purchase procedure has been duly and correctly completed without error and without any detection of error by the site. Gucci is not responsible for any eventual errors caused by the technical malfunctioning of the Customer’s internet connection service.

5.2

By submitting the order to Gucci the Customer acknowledges and states that he/she has reviewed and accepted all the indications provided in the purchasing procedure and he/she entirely accepts the present Terms and Conditions.

5.3

The online order form will be stored in the Sites database for the time necessary for the fulfillment of the order.

5.4

Gucci will send to the Customer an e-mail confirming the receipt of the order placed by the Customer; a summary of the Terms and Conditions, Privacy Policy and any special provisions that may apply to the agreement; the information relating to Gucci: a summary of the Product(s) ordered; the details of the products purchased; the time and date of the purchase; the details of Gucci to which the Customer may send any eventual complaints; the commercial warranties; the terms for the withdrawal from the present purchase agreement ; the formalities and the timing for the return of the Products, the payment modality chosen by the Customer, the prices of the Product(s), the shipping expenses.

The Customer shall immediately verify the content of the e-mail and shall notify Immediately Gucci of any error or other mistake.

6.0 Payment

6.1

The Customer may pay for the Products and the shipping expenses by credit card. Gucci accepts the following credit cards:

Visa
MasterCard
American Express
Switch
Diners

The transaction will be charged to the Customer’s credit card only once the credit card data has been verified; and only after that Gucci has received the debiting authorization from the credit card issuer and Product availability has been verified by Gucci. The Customer’s credit card will be charged only once the order is ready to be shipped.
The card will not be charged at the time of the submitting of the order.

7.0 Shipping and Delivery

7.1

For security reasons the Products purchased on the Site will be sent to the registered address on the credit card.
At the time of delivery an adult of over 18 years of age shall be present to sign the delivery documents.
Delivery can not be made to P.O. Boxes or BFPO addresses and theses order will not be processed.

7.2

For each order completed on Site, Gucci, will issue an invoice for the shipped Products, sending it via e-mail or registered mail to the Customer, in accordance with the provision of the D.P.R. 445/2000 and D.L. 52/2004. For the issuance of the invoice Gucci will refer to the data provided by the Customer. Once the invoice has been issued no modification of the same will be possible.

7.3

The shipping and delivery expenses are to be borne by the Customer and are clearly indicated in the online form. The shipping and delivery expenses may vary depending on location and on the type of shipment requested (i.e. express overnight etc.)

7.4

All the Products will be shipped via UPS or other courier (hereinafter Courier) which will be dispatched the next working day following the confirmed availability and charge of the order. The order will be dispatched between Monday to Friday, excluding local and national holidays and festivities. Gucci is not responsible for unpredictable delays, notwithstanding that, except for cases of Force Majure, the Product(s) will be delivered within a maximum of thirty (30) days following the day after the submission to Gucci of the order by the Customer. Unless otherwise specified by the wait time indicated on the order.

7.5

For the delivery of the Products the Customer or a person authorized by the latter shall be present at the address indicated in the order. At the time of the delivery by the Courier, the Customer shall verify:

(i) that the number of the boxes are same as reported on the transportation documents (DDT);

(ii) that the packaging is not damaged, or wet or in another way tampered with. Any damage in the packaging and/or in the Product(s) or any discrepancy between the number of the boxes actually delivered and the number of the boxes indicated on the transportation document, shall be immediately notified by indicating it in writing on the Courier’s delivery documents. Once the Customer has signed the Courier’s transportation document, the Customer may not oppose objection on the external characteristic of the delivered goods.

7.6

In the event that, due to sudden and temporary unavailability of the Products, Gucci shall be unable to deliver the goods, Gucci shall promptly inform the Customer, and in any way within thirty (30) days via e-mail.
The amount paid by the Customer shall be refunded as quickly as possible and in any case within thirty (30) days from the receipt of the order submitted by Customer.

8.0 Tracking number

8.1

Once the Product(s) have been sent Gucci will send an e-mail to the Customer. Furthermore, Gucci will send to the Customer a confirmation of the delivery once Gucci has received from the Courier the notification of the delivery.

8.2

In order to guarantee the security of the delivery of the Products Gucci will not provide the Customer with the tracking number, but Gucci will keep the tracking number of each delivery.

9.0 Returns and cancellations

9.1

Gucci wishes to guarantee the complete satisfaction of the Customer.
Gucci will refund the entire cost of the Product(s) that are returned by the Customer not worn, not used and not damaged and accompanied by relevant the invoice.
Certain items are shipped with a return/exchange tag attached. Returns and exchanges on these specific items will only be honored if the label remains intact and the return instructions above are followed.
The refunds will be issued in the same form as was utilized for payment.
The purchased goods may be returned within maximum 15 (fifteen) days from the delivery date.
The Products purchased online cannot be refunded nor returned in the outlet stores.
The delivery cost are not refundable.

9.2

All the delivery expenses for the return of the Products shall be borne by the Customer: each and any cost borne by the Customer for the return is not refundable.

9.3

Gucci reserves the right to refuse the return of those Products that do conform to the provision of the above paragraph 9.1.

9.4

Each delivery contains easy to follow instructions for the return of the Products. Gucci will make every effort to promptly refund the Customer within and no longer than (30) thirty days from the written order cancellation request and receipt of the returned goods as per paragraph 9.1
Once the refund has been completed Gucci will send a confirmation e-mail.

9.5

Gucci recommends to use a courier for the return of the Product(s) in order to allow the tracking of the shipment.
Gucci will not be held responsible for the refund or the compensation of those Products that have been lost, stolen or damaged.

9.6

Pursuant to the provisions of article 64 of the D. lgs n. 206/2005, the Customer has the right to withdraw from the agreement without any penalty and without specifying the reason within the term of 15 (fifteen) working days from the receipt of the Products, save the provisions of following paragraph 9.7

9.7

The Customer may withdraw from the present agreement and shall send a written notification to the following address: assistance@uk-onlineshopping.gucci.com

the written communication with return receipt shall contain:

the express will of the Customer to avail himself of the right to withdraw from the agreement pursuant to the provision of article 64 of the D. lgs n. 206/2005;
the details of the Products in relation to which the Customer wishes to withdrawal;
the order number issued at the time of the purchase.

The above notification may be sent within the above stated period of 15 (fifteen) working days also via telegram, telex, fax with the only condition that the notification be sent via registered mail with return receipt within the following 48 hours.

9.8

Shall the Customer decide to modify or delete the submitted order, the Customer shall promptly send an e-mail at the following address:
assistance@uk-onlineshopping.gucci.com

Gucci will use its best endeavors to satisfy the Customer. Moreover once the product has been sent the order may no longer be modified nor deleted until the Products has been duly returned to Gucci. To this extent please refer to the provision of the above paragraph 9.1.

10.0 Exchanges

10.1

The exchange of an item purchased the Site, involves an easy two step process. First, please begin by making an online selection to identify and to purchase the replacement item. Second, return the original item by following the steps outlined in the previous section. Please note that the returned item must be received by Gucci in original condition and that new orders are subject to Gucci having available merchandise on-hand. Shipping charges for any returned item(s) are the client’s responsibility. Please contact Gucci at: assistance@uk-onlineshopping.gucci.com to ensure that you do not incur an additional shipping fee on the replacement item. Your exchange item(s) will be sent to you via UPS at no additional cost.

personalisation

In accordance with Regulation 13 of the Consumer Protection (Distance Selling) Regulations 2000, ,the right of withdrawal, to cancel or return, which would otherwise be available, does not apply to orders for customised products such as, for example, those with the customer’s initials engraved on the product. The customer is aware that the image shown on the website does not necessarily correspond to reality: images and photographs of the engraving may not reflect the actual appearance of the final product.

11.0 Gift wrapping

11.1

The Products purchased on the Site are delivered in gift boxes. The Products are wrapped in tissue paper and are enclosed in a gift box bearing the Gucci logo.
The box is wrapped with a silk ribbon.

The Gucci gift boxes are generally available for Products of the dimension 46x46x20 cm or smaller. For larger Products, a special Gucci gift box will be included in the delivery.

12.0 Errors and mistakes

12.1

Gucci uses it’s best endeavors in order to keep the information on the Site constantly updated.

Moreover it is not possible to guarantee the complete absence of errors on the Site. The Site might carry typo’s, errors, inaccuracies some of which may refer to the price of the Product, to the product availability and/or to the details of the Products.

Gucci reserves the right to amend the errors and inaccuracies also after that the order has been submitted and furthermore reserves the right amend or modify the information on the Site at any time without prior communication.

13.0 Guarantee of Authenticity

13.1

Gucci guarantee the authenticity of all the Products purchased on the Site. The Products marked Gucci are crafted with the best materials and are made by the best craftsmen. All the Products are made in Italy, with the sole exception of the timepieces which are made in Switzerland.

13.2

The original Gucci Products are sold on the internet exclusively through the site www.gucci.com. All the intellectual property rights such as, trademarks, service trademarks, marks and copyrights are exclusive property of Gucci. No page or other content of the Site may be reproduced without the prior written approval of Gucci.

14.0 Defects

14.1

Shall a Product purchased from G-Commerce show a defect, the Customer shall immediately contact the customer care at the following address:

Att. G.O.S.
G Commerce Europe SpA
Via Don Lorenzo Perosi, 6
50018 Scandicci (FI)
Italy

14.2

Shall the Customer be unsatisfied and/or for any discrepancy with the order submitted by the Customer, the Customer shall keep all the papers, the Product and its box and contact immediately the company via e-mail at the following address: assistance@uk-onlineshopping.gucci.com.

15.0 Applicable law and jurisdiction

15.1

The terms and condition for the access to the Site are regulated by the Italian law and shall be interpreted in pursuance to the Italian laws.

15.2

The Customer accept the non exclusive jurisdiction of the Italian courts. For any controversy arising from or in connection to the navigation or the use of the Site the competent court shall be the court of Florence.

16.0 Contacts

16.1

For any further information and assistance on the Site and/or on the online purchases please contact us at the following e-mail address: assistance@uk-onlineshopping.gucci.com, or at the following mailing address: