283486 AUX40 1000
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These general conditions of sale (“Distance Selling Contract”) apply to all distance sales of Gucci products ( “Products” or “Product”) carried out through the www.gucci.com/tr/home website (“Website”).
Distance selling of Products under this Distance Selling Contract is only available to consumers (“Clients” or “Client”) being natural persons acting for purposes extraneous to their trade, business, craft and profession, aged over 18.
The language used to enter any contract of sale through this Website is English.
Clients are required to carefully read these Distance Selling Contract, which are available on the Website to enable Clients to acknowledge, store and reproduce them. A copy of the Distance Selling Contract will be sent to the Client by Gucci according to Section 5.10 below. Contracts of sale executed with Clients will be archived by Gucci for the retention period required by applicable law.
The vendor is G Commerce Europe S.p.A, a company part of Kering Group, with registered office at Via Don Lorenzo Perosi No. 6, Scandicci, Italy, Phone no. +39-055-75923333, Fax no. +39-055-75922424, VAT number 5142860484, Tax number: 00338740343, REA FI-515256, 780,000 Euro of corporate capital, fully paid-in (“Gucci”).
Information on Products (along with the relevant Product codes) and relevant prices are available on the Website
The Products available on the Website are a selection of items normally available in stores; however Gucci does not provide any warranty to the Client relating to the availability in the stores of the Products available in the Website. Pictures of the Products displayed on the Website may not correspond to their actual appearance; the Client shall therefore rely exclusively on the description of the Product and their characteristics as mentioned in the Website
Gucci reserves the right at any time to limit quantities and/or type of Products available in the Website. The style, models and colours of the Products described on the Website may be changed without notice. During the purchasing process, an automatic response will inform the Client if the order cannot be processed due to the unavailability of the ordered Product; in no case Gucci may be held liable towards the Client in case of unavailability of the Product
The maximum number of pieces for each Product included by the Client in the order proposal is four pieces.
In no case Gucci shall be liable for errors occurred due to failure of the Client’s connection to the Website.
The prices of the Products are indicated on the Website in Euros and are inclusive of all applicable taxes and charges. Delivery costs shall be added to the price of the Products and are indicated separately on the order form
Gucci regularly verifies that prices of the Products displayed on the Website are correct; however, Gucci cannot guarantee the absence of errors. In the event that an error in the pricing of a Product is detected, Gucci shall refuse the order and offer the Client the opportunity to purchase the Product at the correct price. If the error is detected after the order has been accepted, Gucci will also offer the Client the opportunity to cancel the order
The essential characteristics and the price of each Product are displayed on the Website. The information displayed on the Website does not represent an offer by Gucci
To purchase a Product Client must (i) include the selected Product in the “Shopping Bag” by clicking on the relevant button, (ii) fill in the order proposal, (iii) select the payment modality, (iv) accept the Distance Selling Contract and (v) send the order proposal to Gucci through the Website.
Sending of the order constitutes a proposal to purchase the selected Product, regulated under this Distance Selling Contract and binding for the Client (with no prejudice to the withdrawal right under Section 10). The sending of the order proposal by the Client entails the obligation of the latter to pay the price of the ordered Product(s).
Any error/change in data entered by the Client in the order proposal may be validated by the latter, following the process described on the Website, before sending the order proposal (by way of example: Client may change the quantity of Products that they intend to purchase by adding or removing one or more Products from their “Shopping Bag”).
An order proposal may be refused by Gucci (provided that no consideration shall be due by the Client to Gucci, with the sole exception of those sums mentioned under Section 6 below, if any) within 30 days at its sole discretion, including in case of
The contract between Gucci and the Client is executed upon receipt by the Client of the acceptance by Gucci of the order proposal sent through the process set out on the Website. The acceptance (or the refusal) by Gucci shall be sent to the Client via e-mail at the address provided by the Client in the order proposal ("Order Confirmation").
In case of unavailability of one or more of the ordered Products, the Client will receive an e-mail duly informing him about the unavailability of the Products. In this case the order proposal will be cancelled or partially accepted just in relation to the available Products. In case of partial acceptance, the Client shall pay (or shall be charged, in case of payment through the credit card) only the price of the available Products.
The Order Confirmation will include a summary of the essential characteristics of the purchased Products, a detailed indication of the price and means of payment, information on delivery charges, information on the conditions and methods to exercise the right of withdrawal, including information on the exclusion of the right of withdrawal for personalised Products, the address to which complaints may be addressed, information on support services and on existing commercial terms, and a copy of this Distance Selling Contract
The risk of loss of or damage to the Products shall pass to the Client when the Client (or a third party indicated by the Client and other than the carrier) has acquired the physical possession of the Product.
Payment of the price of the Products included in the order proposal and the relevant delivery charges shall be paid by the Client by credit card, PayPal or by bank transfer.
Gucci accepts payments made with the following credit cards:
The transactions will be debited from the Client’s credit card only after:
(i) the credit card data has been verified;
(ii) the authorisation to debit the card has been received from the issuer of the card used by the Client, and
(iii) the availability of the Product has been confirmed by Gucci.
No debit shall be made at the moment of transmission of the order proposal, with the exception of the temporary charge necessary to check the credit card’s validity, if any. It is understood that once the order is executed, the said temporary charge will be cancelled and replaced just by the amount due by the Client. Moreover, also in case the order is cancelled this temporary charge will be definitely cancelled as well
Gucci also accepts payments made by bank transfer to the following IBAN code: IT25N0305101699000000000136. All costs and expenses (including bank charges) associated with the bank transfer applied, as the case may be, to the Client by the bank, shall be borne by the Client. Payment shall be due within and not later than 7 (seven) working days from the date of the Order Confirmation.
In the event that, for any reason, it is impossible to debit the amount due by the Client (or to have the cleared funds received on Gucci's bank account, in case of bank transfer) within the due deadline (see point 6.5 above), the contract will not be executed and the order will be cancelled.
Products shall be delivered to the address indicated by the Client in the order proposal. The signature of the Client (or of a nominated representative) will be required at the time of delivery. Gucci shall not deliver to PO Boxes.
In case of payment by bank transfer, deliveries shall be sent once the transfer has been received in cleared funds by Gucci.
For each order, Gucci shall invoice the Products by email or by post to the Client, pursuant to the applicable laws and regulations. The invoice will be based upon the information provided by the Client at the time of the order. No alterations to the invoice are possible after the invoice has been issued.
Delivery charges shall be borne by the Client and are indicated separately on the order form and invoice.
The purchased Product shall be delivered by a courier service selected by Gucci (hereinafter, “Courier”); the purchased Products will be delivered on working days (thus excluding Saturdays, Sundays and local or national holidays) within 30 (thirty) days from the date of the Order Confirmation (except that a force majeure event or unforeseeable circumstance occurs). In case the delivery has not occurred within the above indicated term the Client shall be entitled to repudiate the Contract and Gucci shall, without undue delay, reimburse all sums paid under the Contract.
At the time of delivery of the Products by the Courier, the Client (or a nominated representative) is required to verify:
(i) that the number of items being delivered corresponds to that indicated on the delivery note; and
(ii) that the packaging and its seals are intact, undamaged, not wet or altered in any manner.
Any damages to the packaging and/or the Product, or discrepancies in the number of items or documentation must be immediately indicated in writing on the Courier’s delivery note. Once the Courier’s document has been signed and no objection has been raised by the Client, the Client may not make any objection to the exterior characteristics of the delivered parcel.
Gucci shall send to the Client a shipping confirmation via e-mail once the Products are dispatched and a further e-mail once the Products have been delivered.
Products purchased from the Website are delivered with the same Gucci standard packaging as provided in Gucci stores.
Pursuant to Article 48 of the Consumer Protection Law as defined below, the Client has the right to withdraw from the contract with no reason within 14 (fourteen) days from the date in which the Client (or the representative duly authorized to receive the Product) obtains the physical possession of the Product and in case of partial deliveries, the last Product
To exercise the right of withdrawal, the Client shall, within the term mentioned under previous Section 10.1, send by email, or by ordinary mail
to the following address:
G Commerce Europe SpA
Via Don Lorenzo Perosi, 6
50018 Scandicci FI - Italy
Attn.Online Sales Assistant
Within 14 (fourteen) days from the communication of withdrawal (sent pursuant to previous Section 10.2) the Client shall return the purchased Product to Gucci at G Commerce Europe S.p.A., c/o ND Logistics Italia S.p.A. Via Del Pratignone 50019 - Sesto F.no, Italy. The Client shall support the costs related to the returning of the Product to Gucci. The Client shall only be liable for any diminished value of the Products resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods: therefore, the Client shall not remove any label(s) attached to the Product
Gucci shall reimburse all payments received from the Client, including the possible reasonable costs of delivery without undue delay and in any event not later than 14 (fourteen) days from the day on which Gucci is informed of the Client’s decision to withdraw from the contract in accordance with this Section 10. Reimbursement shall be executed by Gucci using the same means of payment as the Client used for the initial transaction, unless the Client has expressly agreed otherwise and provided that the Client does not incur any fees as a result of such reimbursement
Gucci is entitled to withhold the reimbursement until Gucci has received the Product back, or until the Client has supplied evidence of having sent back the Product, whichever is the earliest
Products purchased through the Website can be returned also at stores operated directly by Gucci, within the term indicated under Section 10.1, with the exclusion of outlet stores, corners, franchisees and duty free. No cash reimbursement will be made at Gucci stores. The reimbursement will follow the procedure under Section 10.3and 10.4.
Once the Product has been dispatched, the order cannot be cancelled or amended. Dispatched Products can however be returned as set out in this Section 10.
In accordance with the provisions concerning distance selling contracts, the right of withdrawal does not apply to orders for personalised Products, such as, for example, those with the Client’s initials engraved on the Product.
Without prejudice to the Client rights according to Sections 10 and 13, Gucci allows in any case the Client to replace Products purchased on the Website, pursuant to the following procedure:
(I) Once the Product is received, the Client shall promptly contact Gucci by email at email@example.com;
(II) Client shall fill in the form provided with the delivered Product which is intended to be replaced, clearly indicating the code and the size of the new Product that the Client wishes to receive (such codes and sizes being indicated on the Website);
(III) no later than 14 (fourteen) days from the date of delivery of the Product, the Product to be replaced must be returned by the Client to Gucci in its original conditions as when delivered, along with the labels attached to the Products and the form indicated under point 12.1 (II) above. Delivery costs for returning the Product shall be borne by the Client;
(IV) the amount paid by the Client shall be reimbursed by Gucci, through the payment system used by the Client for the purchase, within 14 (fourteen) days after the returned Product has been delivered to Gucci;
(V) the replacement will be accepted by Gucci subject to the availability of the new Product requested.
The replacement will be processed by Gucci as a new order of the Client subject to the same terms and conditions as set out in these General Conditions for the initial order.
If a Product sold by Gucci has manufacturing defects or in any case of alleged lack of conformity of Products sold by Gucci, the Client must contact Online Support by email to, or by ordinary mail to the following address:
G Commerce Europe SpA
Via Don Lorenzo Perosi, 6
50018 Scandicci FI - Italy
Attn.Online Sales Assistant
The legal guarantees established by Articles 8-12 of the Consumer Protection Law as defined below apply to the sale of the Products. Under these Articles, the Client has the right to have the Products brought into conformity, free of charge, by repair or replacement, or to have an appropriate reduction in the price of the Products, or the contract cancelled. In the event that repair or replacement would bring undue burdens to Gucci, the Client has the right to request reduction or have the contract cancelled. The actions intended to assert a lack of conformity not maliciously concealed by Gucci shall automatically lapse 2 (two) years after the delivery of the Products.
In the event that the Client is seeking the Product to be repaired or replaced due to lack of conformity pursuant to this Section 13, delivery costs for returning the Product to be repaired or replaced shall be borne by Gucci, as well as any costs related to the delivery to the Client of the repaired or replacing Product.
Gucci guarantees the authenticity of all Products purchased on the Website. Products bearing the Gucci trademark are produced with materials, are manufactured by artisans, and are all rigorously and fully MADE IN ITALY, with the sole exception of watches, which are made in Switzerland and perfumes, which are made in France.
The “Gucci” trademark, together with the set of figurative and non-figurative trademarks, service marks, present in the Products, the relevant accessories and/or packaging, marks consisting of shapes of goods, that are subject to registration or otherwise, together with all the illustrations, images and places protected by copyright, and more generally all the intellectual property rights relating to the Products, are and remain the exclusive property of the companies of Gucci America Inc. for the United States and Guccio Gucci S.p.A for other countries, companies belonging to the Kering Group.
These General Conditions and, therefore, the Contracts executed with the Clients, shall be governed by, and will be interpreted in accordance with English laws.
All disputes arising out of or relating to these General Conditions shall be submitted to the jurisdiction of the competent courts of the place of residence or domicile of the Client
For further information and assistance with the Website or on the methods of purchase online, the Client may contact Gucci at one of the following contacts:
G Commerce Europe S.p.A.
Via Don Lorenzo Perosi, 6
50018 Scandicci - Florence – ITALY
Phone no.0039 - 055-75923333
Fax no.0039 - 055-75922424
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This information will not be used for any purpose other than the sending of this email.
Please be advised that changing your location while shopping will remove all the contents from your shopping bag