1.4

The Customer is requested to read carefully the general terms and conditions of the present Terms and Conditions that are made available on the Site, in order to allow the Customer to print and save these Terms and Conditions for future reference pursuant to the previsions of article 12 of the Dlgs. N.70 enacted on April 9th 2003. A copy of the following Terms and Conditions will be provided by Gucci to the Customer, via e-mail pursuant to the prevision of the following paragraph. 5.4 of the present Terms and Conditions.

1.5

All the purchase agreements entered with G Commerce by accessing the Site are governed by the Italian law, pursuant to the previsions of the DL. N. 206 enacted on September 6 2005 (Consumers Code) and the Dlgsv. n. 70 of April 9th 2003 (in accordance with the EEC directive 200/31/CE).

5.4

Gucci will send to the Customer an e-mail confirming the receipt of the order placed by the Customer; a summary of the Terms and Conditions, Privacy Policy and any special previsions that may apply to the agreement; the information relating to Gucci: a summary of the Product(s) ordered; the details of the products purchased; the time and date of the purchase; the details of Gucci to which the Customer may send the eventual complaints.

the commercial warranties; the terms for the withdrawal from the present purchase agreement, the formalities and the timing for the return of the Products, the payment modality chosen by the Customer, the prices of the Product(s), the shipping expenses. The Customer shall immediately verify the content of the e-mail and shall notify immediately Gucci of any error or other mistake.

7.4

All the Products will be shipped via UPS or other courier (hereinafter Courier) which will be dispatched the next working day following the confirmed availability and charge of the order. The order will be dispatched between Monday to Friday, excluding local and national holidays and festivities. Gucci is not responsible for unpredictable delays, notwithstanding that, except for cases of Force Majure, the Product(s) will be delivered within a maximum of thirty (30) days following the day after the submission to Gucci of the order by the Customer. Unless otherwise specified by the wait time indicated on the order.

7.5

For the delivery of the Products the Customer or a person authorized by the latter shall be present at the address indicated in the order. At the time of the delivery by the Courier, the Customer shall verify:

(i) that the number of the boxes are same as reported on the transportation documents (DDT);

(ii) that the packaging is not damaged, or wet or in another way tampered with. Any damage in the packaging and/or in the Product(s) or any discrepancy between the number of the boxes actually delivered and the number of the boxes indicated on the transportation document, shall be immediately notified by indicating it in writing on the Courier’s delivery documents. Once the Customer has signed the Courier’s transportation document, the Customer may not oppose objection on the external characteristic of the delivered goods.

7.6

In the event that, due to sudden and temporary unavailability of the Products, Gucci shall be unable to deliver the goods, Gucci shall promptly inform the Customer, and in any way within thirty (30) days via e-mail.
The amount paid by the Customer shall be refunded as quickly as possible and in any case within thirty (30) days from the receipt of the order submitted by Customer.

9.4

Each delivery contains easy to follow instructions for the return of the Products. Gucci will make every effort to promptly refund the Customer within and no longer than (30) thirty days from the written order cancellation request and receipt of the returned goods as per paragraph 9.1
Once the refund has been completed Gucci will send a confirmation e-mail.

9.5

Gucci recommends to use a courier for the return of the Product(s) in order to allow the tracking of the shipment.
Gucci will not be held responsible for the refund or the compensation of those Products that have been lost, stolen or damaged.

9.6

Pursuant to the provisions of article 64 of the D. lgs n. 206/2005, the Customer has the right to withdraw from the agreement without any penalty and without specifying the reason within the term of 15 (fifteen) working days from the receipt of the Products, save the provisions of following paragraph 9.7

9.7

The Customer may withdraw from the present agreement and shall send a written notification to the following address: assistance@nl-onlineshopping.gucci.com

the written communication with return receipt shall contain:

the express will of the Customer to avail himself of the right to withdraw from the agreement pursuant to the provision of article 64 of the D. lgs n. 206/2005;
the details of the Products in relation to which the Customer wishes to withdrawal;
the order number issued at the time of the purchase.

The above notification may be sent within the above stated period of 15 (fifteen) working days also via telegram, telex, fax with the only condition that the notification be sent via registered mail with return receipt within the following 48 hours.

9.8

Shall the Customer decide to modify or delete the submitted order, the Customer shall promptly send an e-mail at the following address:
assistance@nl-onlineshopping.gucci.com

Gucci will use its best endeavors to satisfy the Customer. Moreover once the product has been sent the order may no longer be modified nor deleted until the Products has been duly returned to Gucci. To this extent please refer to the provision of the above paragraph 9.1.