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The following general conditions regulate the online purchases performed by means of the web site www.gucci.com by individuals residing in the following country: United Kingdom
These general conditions of sale (hereinafter, “General Conditions”) apply to all distance sales of “Gucci” products (hereinafter, “Products” or “Product”) carried out through the www.gucci.com website (hereinafter, “Website”).
Distance selling services described in these General Conditions are only available to consumers (hereinafter, “Clients” or “Client”) being natural persons acting for purposes extraneous to their trade, business, craft and profession, aged over 18 (or, if they are minors, duly authorized by their legal representative).
The language used to enter any contract through this Website is English.
Clients are required to carefully read the General Conditions, which have been made available on the Website to enable Clients to acknowledge, store and reproduce them pursuant to Regulation 12, paragraph 3, of European Communities (Directive 2000/31/EC) Regulations (Statutory Instrument No. 68/2003) (hereinafter, “Ecommerce Regulations”). A copy of the General Conditions shall in any case be sent to the Client by email, as set out in Paragraph 7 of these General Conditions. Contracts with the Clients will be archived by Gucci with access for the Clients via the Website through their account.
Contracts entered into with Gucci (as defined below) through the Website are governed by Irish law including the Ecommerce Regulations.
The vendor is G Commerce Europe S.p.A, a company part of PPR Luxury Group, with registered office at Via Don Lorenzo Perosi No. 6, Scandicci, Italy, VAT number 5142860484, Tax number: 00338740343 (hereinafter, “Gucci”).
Information on Products, along with the relevant product codes, are available on the Website. This information is provided in accordance with Regulations 4 and 5 of the European Communities (Protection of Consumers in Respect of Contracts Made by Means of Distance Communication) Regulations, 2001 (as amended) (Statutory Instrument No. 207/2001) (hereinafter, “Distance Selling Regulations”).
The Website does not contain every Product. The Products available on the Website are a selection of items normally available in stores such as bags, shoes, leather goods, luggage, clothing, jewellery, watches, sunglasses, accessories and luxury goods. Depictions of the Products displayed on the Website may not correspond to their actual appearance. For any further information, the Client may contact the nearest authorised Gucci store. Not all Products described on the Website are or will be available from all Gucci stores.
All the Products are subject to availability. Gucci reserves the right at any time to alter limits on quantities and/or types of Products available online from the Website. The style, models and colours of the Products described on the Website may be changed without notice. During the transaction process, an automatic response will inform the Client when the order will be fulfilled or if the order cannot be processed due to the unavailability of the ordered Product.
The prices of the Products are indicated on the Website in Euros and are inclusive of all applicable taxes and charges. Delivery costs shall be added to the price of the Products and are indicated separately on the order form.
Gucci regularly verifies that all the prices displayed on the Website are correct, however, cannot guarantee the absence of errors. In the event that an error in the pricing of a Product is detected, Gucci shall offer the Client the opportunity to purchase the Product at the correct price or to cancel the order.
The information displayed on the Website does not represent an offer by Gucci.
The essential characteristics and the price of each Product are provided for each Product displayed on the Website.
If Clients need to correct any errors in data they have entered, they should follow process provided on the Website, before sending their order proposal. In particular, Clients may alter the quantity of Products that they intend to purchase by adding or removing one or more Products from their “shopping bag”.
By sending an order proposal to Gucci, the Client acknowledges and declares that (s)he has read all the instructions provided during the purchase procedure and fully accepts these General Conditions.
Clients may pay for the Products and the relevant delivery charges by credit card or by bank transfer.
Gucci accepts payments made with the following credit cards:
The transactions will be debited from the Client’s credit card only after:
(i) the credit card data has been verified;
(ii) the authorisation to debit the card has been received from the issuer of the card used by the Client, and
(iii) the availability of the Product has been confirmed by Gucci and the order is therefore ready to be fulfilled.
No debit shall be made at the moment of transmission of the order proposal, with the exception of the charge necessary to check the credit card’s validity, if any.
Gucci also accepts payments made by bank transfer to the following IBAN code: IT27 S030 5101 6990 0000 0000 072, BARCLAYS BANK PLC, BIC BARCITMMBKO. All costs and expenses (including bank charges) associated with the bank transfer, invoiced, as the case may be, to the Client by his/her bank, shall be borne by the Client.
In the event that, for any reason, it is impossible to debit amounts due from the Client, the transaction shall be stopped and the sale cancelled.
The contract between Gucci and the Client shall be deemed to be executed at the moment that the Client receives confirmation from Gucci that his/her order proposal, sent through the process set out on the Website, has been concluded successfully, once the availability of the Product has been verified and the price for the purchase has been debited to the Client’s credit card or, in the case of payment by bank transfer, confirmation of the receipt of the bank transfer has been received. The Client’s order proposal shall become binding on Gucci when the Website purchase procedure is completed without error.
Gucci reserves the right to partially fulfil any order proposal in the event that one or more of the Products ordered by the Client is not available. In such cases, only the sum relating to the partially fulfilled order proposal shall be debited.
Gucci shall not be liable for errors due to Client’s connection to the Website.
In accordance with Regulations 4 and 5 of the Distance Selling Regulations at the moment of confirmation of the order or execution of the contract, Gucci shall provide the Client, by email, a summary of the General Conditions, information on the essential characteristics of the purchased Products, a detailed indication of the price and means of payment, information on delivery charges, information on the conditions and methods to exercise the right of withdrawal, including information on the exclusion of the right of withdrawal for personalised Products, the address to which complaints may be addressed, information on support services and on existing commercial terms. The Client should immediately review this communication and notify Gucci of any errors or omissions immediately.
Notwithstanding the provisions of Paragraph 7 above, no order proposal shall be considered as accepted by Gucci nor shall any contract be concluded between Gucci and the Client if Gucci has reasonable reason to believe that the Client:
(i) intends to purchase the Products for commercial or professional purposes;
(ii) is not a bona fide Client; or
(iii) attempts to exercise a right of cancellation in any illegitimate manner.
In such cases, the order proposal sent by the Client shall be void and have no effect. Gucci shall notify the Client, by email, of its non-acceptance of the order proposal and the failure to conclude the contract and shall also cancel any debit and/or charge against the Client.
For security reasons, Products purchased from the Website shall be delivered to the address registered on the credit card unless otherwise indicated by the Client. The signature of the Client or of a nominated adult over 18 years of age will be required at the time of delivery. Gucci cannot deliver to PO boxes.
In case of payment by bank transfer, deliveries shall be sent once the transfer has been received in cleared funds by Gucci.
For each order, Gucci shall invoice the Products by email or by post to the purchaser, pursuant to Irish law, including but not limited to laws relating to fraudulent misrepresentation, data protection, the Value-Added Tax (Electronic Invoicing And Storage) Regulations, 2002 (Statutory Instrument No. 504 of 2002) and the Value-Added Tax (Invoices And Other Documents) (Amendment) Regulations 2003 (Statutory Instrument No. 723 of 2003). The invoice will be based upon the information provided by the Client at the time of the order. No alterations to the invoice are possible after it has been issued.
Delivery charges shall be borne by the Client and are indicated separately on the order form and invoice.
All purchases shall be delivered by a selected courier service (e.g. UPS Express) (hereinafter, “Courier”) between Monday and Friday excluding Saturdays, Sundays and local or national holidays, from the day following that of the confirmation of acceptance of the order proposal, on the basis of the indicated availability. Gucci is not responsible for delays that are unforeseeable and/or attributable exclusively to the Courier.
In all cases, except those of force majeure or unforeseeable circumstances, in accordance with Regulation 9(1) of the Distance Selling Regulations, the Products shall be delivered within 30 (thirty) days from the day following that of the contract conclusion as per Paragraph 7.1 above, unless Gucci notifies the Client, including by email, within the same term or by the last date agreed for delivery, of the ordered Products being unavailable, including temporarily unavailable. In this event, Gucci shall reimburse any sums paid by the Client in respect of the order.
In the event that, in response to Gucci’s notification of a delay in the delivery, the Client wishes to cancel the order, any amount already paid by the Client shall be reimbursed as soon as possible, in all cases no later than 30 (thirty) days of the date of receipt of the Client’s notification of cancellation of the order, with the exception of personalised Products, which are subject to Paragraph 12 below.
The Client or his/her nominated representative must be present at the delivery address indicated on the order for delivery of the Products. At the time of delivery of the Products by the Courier, the Client is required to verify:
(i) that the number of items being delivered corresponds to that indicated on the delivery note; and
(ii) that the packaging and its seals are intact, undamaged, not wet or altered in any manner. Any damages to the packaging and/or the Product, or discrepancies in the number of items or documentation must be immediately indicated in writing on the Courier’s delivery note. Once the Courier’s document has been signed and no objection has been raised by the Client, the Client may not make any objection to the exterior characteristics of the consigned parcel.
Gucci shall send the Client a confirmation email once the Products are dispatched and a further communication once the Products have been delivered.
Products purchased from the Website are delivered with the same Gucci standard packaging as provided in Gucci stores.
In accordance with the provisions of Regulation 6(4)(c) of the Distance Selling Regulations, subject to Paragraph 15 below, the right of withdrawal, to cancel or return, which would otherwise be available, does not apply to orders for customised or clearly personalised Products, such as, for example, those with the Client’s initials engraved on the Product. The Client is aware that images on the Website do not necessarily correspond to reality: images and photographs of the engraving may not reflect the actual appearance of the final product.
Gucci seeks the complete satisfaction of its Clients. Pursuant to Regulation 6(1)(a) of the Distance Selling Regulations, the Client has the right to withdraw from the contract without specifying any reason, by returning the Products, purchased from the Website, within 10 (ten) working days of the date the Products were received. This applies to all Products other than the personalised ones, which are subject to Paragraph 12.
Upon exercising the right of withdrawal, Gucci shall reimburse the full price of the Products provided that they are returned by the Client unworn, unused and undamaged, accompanied by the relevant original invoice and the original Gucci packaging. Gucci shall accept returns and exchanges of Products that have been delivered with a return/exchange label or adhesive or seal only if the instructions for return indicated above are fully complied with and the label or adhesive or seal is intact and attached to the Product.
Gucci reserves the right to refuse returns of Products that do not comply with these requirements. In cases of defective Products, the provisions of Paragraph 15 “Lack of conformity” shall apply. Reimbursements shall be made by the same method of payment used for purchase. Products purchased online cannot be reimbursed or exchanged for money at Gucci stores. However, such Products may be exchanged for other Products at stores operated directly by Gucci, with the exclusion of outlet stores, corners, franchisees and duty free and subject to availability.
The cost of returning the Products shall be borne by the Client. Any cost sustained by the Client in the return of Products is not refundable.
Each delivery shall contain simple instructions for the return of the Products.
Gucci undertakes to reimburse the Client within 30 days of the date of receipt of the Client’s notification of cancellation of the order or receipt of the withdrawal.
Gucci shall send a notification email once the reimbursement has been made.
It is recommended that the Products be returned using a courier, insuring the entire value of the item and using a tracked delivery service. Gucci cannot be responsible for reimbursement or compensation of Products returned but not received by Gucci due to loss, theft or damage that is not attributable to Gucci.
If a Client wishes to amend or cancel an order already made, he/she must immediately send an email to firstname.lastname@example.org. This e-mail must be sent before the Client receives confirmation of dispatch by Gucci.
Gucci shall make every effort to satisfy the Client’s request. However, once the Product has been dispatched, the order cannot be cancelled or amended. Dispatched Products can however be returned as set out in these General Conditions.
Gucci allows Clients to replace Products purchased on the Website.
To replace a Product purchased on the Website, Clients should follow the procedure set out below.
Clients who are not fully satisfied, or who believe there is a discrepancy in their order must keep all the documentation relating to the delivery and the Product itself in its original packaging, and immediately contact Gucci by email at email@example.com following the procedure set out in Paragraph 13 above.
The Product to be replaced must be received by Gucci in its original conditions as when delivered, as provided in Paragraph 13.3.
Under the replacement procedure, the amount paid by the Client shall firstly be reimbursed, through the payment system used by the Client for the purchase, as set out in Paragraph 6, before the new transaction can be made.
To replace a Product, Clients must fill in the form provided with each delivered Product, clearly indicating the code and the size of the new Product that the Client wishes to receive.
The placement of the new order is subject to the availability of the Products requested.
Delivery costs for the return of the Product are borne by the Client.
In the event that the Client is seeking replacement due to lack of conformity pursuant to Paragraph 15 below, the replacement Product shall be sent to the Client by courier without any additional delivery charge.
If a Product sold by Gucci has manufacturing defects or in any case of alleged lack of conformity of Products sold by Gucci, the Client must immediately contact Online Support by email to firstname.lastname@example.org , or by post to the following address:
G Commerce Europe SpA
Via Don Lorenzo Perosi, 6
50018 Scandicci (FI)
Attn.Online Sales Assistant
The legal guarantees established by Regulation 7 of the Regulations on Certain Aspects of the Sale of Consumer Goods and Associated Guarantees, 2003 (Statutory Instrument No. 11 of 2003) apply to the sale of the Products. Under these Articles, the Client has the right to have the Products brought into conformity free of charge by repair or replacement, or, in case of failure of one of the remedies above, to have an appropriate reduction made in the price of the Products, or the contract cancelled. The Client waives these rights if it fails to notify Gucci of the lack of conformity within six months of the date on which the Client detected such lack of conformity. In any event, actions intended to assert a lack of conformity not maliciously concealed by Gucci shall automatically lapse twenty six months after the delivery of the Products.
Gucci undertakes to provide up to date information in the sections of the Website relating to the description and/or sale of the Products. However, Gucci cannot guarantee the Website will be error free. The Website in question may contain typing errors, inaccuracies or omissions, for example relating to the price or availability of the Product or in the information provided on the Product. Gucci reserves the right to correct such errors, inaccuracies or omissions, even after an order proposal has been sent, and also reserves the right to change or update information at any time without prior notice.
Gucci guarantees the authenticity of all Products purchased on the Website. Products bearing the Gucci trademark are produced with the best materials, are manufactured by artisans, and are all rigorously and fully MADE IN ITALY, with the sole exception of timekeeping Products, which are made in Switzerland and perfumes, which are made in France.
The “Gucci” trademark, together with the set of figurative and non-figurative trademarks, service marks, present in the Products, the relevant accessories and/or packaging, marks consisting of shapes of goods, that are subject to registration or otherwise, together with all the illustrations, images and places protected by copyright, and more generally all the intellectual property rights relating to the Products, are and remain the exclusive property of the companies of Guccio Gucci S.p.A and Gucci America Inc., companies belonging to the PPR Luxury Group.
hese General Conditions are governed by Irish law and must be interpreted in accordance with Irish law.
Any disputes arising from the interpretation, validity and/or execution of these General Conditions shall be subject to the mandatory territorial jurisdiction of the competent court of the place of residence or domicile of the Client/consumer.
Please direct any enquiries you may have about the Gucci website or online purchases to email@example.com. You can reach us by post at:
G Commerce Europe S.p.A.
Via Don Lorenzo Perosi, 6
50018 Scandicci - Florence - ITALY
Requests for general information within Europe may be sent to firstname.lastname@example.org
For concerns regarding products in other regions, please contact your local store.
Consult a personal shopper
This information will not be used for any purpose other than the sending of this email.
Please be advised that changing your location while shopping will remove all the contents from your shopping bag