Privacy policy

This website is provided and managed by Gucci America, Inc.

Gucci recognizes the importance of protecting the privacy of personal and financial information. We have instituted reasonable policies and security measures to protect the information you provide to us. When you register online with Gucci, use our online store, or choose to fill out and submit one of our customer information cards when visiting a Gucci store, you give us your consent to process and use such submitted personal data in accordance with this privacy policy.

This privacy policy applies to all protected personal information collected, maintained or used by Gucci. “Gucci” means Gucci America, Inc. and Guccio Gucci S.P.A. (Florence, Via Tornabuoni 73/r - Italy), which is the ultimate data controller. Gucci is an affiliate of Gucci Group.

What Information Gucci Collects

Gucci collects personal data from visitors to the website who register their information or who use the online store. We also use cookies (as described below) and track IP addresses so that we can improve our services and enhance your Gucci experience. In addition, Gucci collects some protected personal information (e.g., name, address, telephone number(s), credit card information, email address, etc.) from our customers who submit a customer information card at one of our stores, from our affiliated companies and, on occasion, from unrelated third parties. To serve you better, we may combine information you give us with other information which is publicly available.

Gucci does not knowingly collect personally identifiable information from anyone under the age of thirteen. If you are under thirteen, please ask your parents to register and/or use the online store.

How Gucci Uses Information You Provide

The data that you choose to provide to us at one of our stores or online, and the data that we may collect, is used by Gucci to keep you informed of our special events or promotions, to register you with our website, to administer our website services, and/or to process any orders you may place online. Otherwise, we may use the information you provide to us only to review our performance and to improve our services to you, or to communicate with you about your order if you have placed an online order.

Gucci maintains customer data for purposes of customer relationship management, marketing research, analysis and promotion. By either giving the appropriate consent on our web site or by submitting your email address on a customer information card, Gucci will send you, also by email, announcements on products or promotions and invitations to Gucci’s events based on your purchase profile.

If you provide incomplete or inaccurate data, Gucci may be unable to inform you of specific promotions or events and to provide you with our services.

Security

Gucci uses appropriate security measures to protect the information you provide to us. However, while we take reasonable steps to protect this personal information from unauthorized access, use or disclosure, you accept that no Internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold us responsible for any breach of security unless this breach is due to our negligence.

Accuracy and Retention

You are entitled to request access to and correction of all personal data you provide us, or to remove your name from the Gucci’s marketing list at any time by contacting gucci.com at 877.482.2430 or by contacting us at the email or mailing address listed below. If you are registered with Gucci on our website and would like us to remove you from our marketing list, please click on this unsubscribe link.

About Cookies

Cookies are pieces of information a web site can send to your computer's browser for record-keeping purposes. We use cookies to ascertain which web pages are visited and how often, to make our web site more user friendly, and to give you a better experience when you return to the website. For example, cookies allow us to save your password so you do not have to re-enter it every time you visit our site. Most web browsers automatically accept cookies, but you do not have to accept them. To disable cookies, you should access the "help" tab on your browser or read the information that came with your browser software. However, your visit to our website will be significantly enhanced if cookies are not disabled. If you do not disable your cookies, you accept our collection and storage of any of your personal information such cookies contain.

Acceptance of Privacy Policy and Modifications

By accessing and using the Gucci website (including registering on the website or purchasing items through our website), or by submitting a customer information card at a Gucci store, you consent to our collection, use and disclosure of your information as described in this privacy policy. Gucci reserves the right occasionally to make changes to our privacy policy or practices. We will post the updated policy on our website, and thus we encourage you to review this page from time to time, particularly each time you use our online shop.

If you are registered with us and would like to delete your registration and personal details from our database, please click on this unsubscribe link.

Contact Us

If you have any comments or queries regarding our privacy policy or to update, correct or request removal of your personal information from our Customers Database, please write to Gucci Online Shopping, 685 Fifth Avenue, New York, NY 10022 or e-mail us at: privacy@us.gucci.com.

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standard shipping within canada
For security reasons, Gucci online purchases will require an adult signature upon delivery. in addition, purchases may not be shipped to P.O. boxes or APO/FPO, hotels, motels and forwarding units. all purchases are shipped via FedEx. To estimate the total delivery time for your purchase, please allow 3-5 business days for delivery of your order. Orders are processed and delivered Monday through Friday, excluding holidays. In addition, Gucci cannot be held responsible for unanticipated delivery delays beyond Gucci’s control.

standard service c$30.00

complimentary gift wrapping

All Gucci.com orders come with complimentary gift wrap. Products are tissue wrapped and enclosed in a signature Gucci gift box that is tied with a Gucci satin ribbon. Gucci gift boxes are only available for products 18" x 18" x 8" and smaller. For larger items, we will include a signature Gucci gift bag with your shipment. A personalised gift message can be added to gift orders and prices can be excluded from the order invoice when completing the online checkout at Gucci.com
Shipping Methods and Fees
Free shipping will be offered on all orders placed between October 26, 2010 and November 15, 2010 to destinations in the U.S. and Canada. This offer will only be applicable to purchases made on the U.S. and Canadian Gucci.com websites, is non-transferable, and is not valid on orders placed before October 26th.