For Product or Online Order related inquiries please contact us at 877.482.2499 or via email at email@example.com.
Please note we are available Monday-Friday from 8AM-10PM(EST) and Saturday 9AM–10PM(EST), excluding holidays.
Products purchased from Gucci on-line may be taken or mailed, along with the original sales slip, to a Gucci boutique . Please click on the Store Locations link located on the homepage of our website or contact one our Canadian stores.
130 Bloor Street West, Suite 102
The Fairmont Hotel Vancouver
900 West Georgia Street
Vancouver, British Columbia
timepiece repairs *
5250 Satellite Drive Unit # 13
Mississauga, ON L4W 5G5
* For timepiece repairs, please also include your limited timepeice warranty card. Please refer to our timepiece warranty.
For online purchases, Gucci will accept merchandise in its original condition for a refund of the purchase price when accompanied by the original invoice.
full-price merchandise must be returned within 30 days from the date of delivery to Gucci.com or to a Gucci boutique within Canada. however, all PayPal purchases must be returned exclusively to Gucci.com.
sale merchandise must be returned exclusively to Gucci.com within 10 days from the date of delivery.
merchandise cannot be returned to department stores.
Merchandise that has been worn, used, altered or damaged will not be accepted. Certain items such as jewelry, watches, sunglasses, and ready-to-wear are shipped with a return tag attached. Returns on these specific items will only be honored if the label remains intact.
Gucci reserves the right to refuse return of any merchandise that does not meet the above return requirements in Gucci’s sole discretion.
Merchandise returned to Gucci.com will be processed within 7-10 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued in the same form as was utilized for payment. For visa, mastercard, american express, discover and pre-paid/gift cards, we will reimburse the card used whenever possible. If we are unable to reimburse the card used, we will issue the refund in the form of a corporate check. We recommend that you save your card even after the funds have been depleted, in the event that you would like to make a return. Please note the original shipping charges incurred at the time of purchase are non-refundable.
Easy-to-follow return instructions are included with each shipment. Every effort will be made to ensure a prompt refund and an email notification will be sent once the return has been processed.
We recommend shipping returned merchandise via FedEx for tracking purposes. Please be sure to request adequate insurance to cover the purchase price of the shipment. Gucci will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, mishandled or damaged.
Gucci.com cannot accommodate automatic exchanges at this time. Please return the original item you wish to exchange for a refund using the applicable conditions or guidelines above. A new order can then be placed on Gucci.com for the exchange item. Please note new orders are subject to merchandise availability. We will inform you if we are unable to fulfill your order.
returning to Gucci boutiques
Full-price merchandise may be returned or exchanged at no charge in any of our Gucci boutiques within Canada. However, sale merchandise and PayPal purchases must be returned exclusively to Gucci.com in accordance with the above return guidelines and conditions. The original invoice must accompany all returns and exchanges. Online purchases may not be returned or exchanged at Gucci outlet stores, department stores or other wholesale distributors. Please note that shipping costs will not be subject to refund and that a different return policy may be applicable for in-store purchases. To locate a store near you, please visit our store locator.
In accordance with applicable laws in Canada governing the purchase and sale of special goods made to order, withdrawals, cancellations, exchanges or returns are not accepted for orders of customized products such as, for example, those with the client’s initials engraved on the product. The client is advised that images, photographs and samples of the engraving may differ from the appearance of the actual product.
Shipping and Delivery
For security reasons, Gucci online purchases will require an adult signature upon delivery. Purchases may not be shipped to P.O. boxes, APO/FPO addresses or to any address outside of Canada. To estimate the total delivery time for your purchase, please allow 3-5 business days for delivery of your order. Orders are processed and delivered Monday through Friday, excluding holidays. In addition, Gucci cannot be held responsible for unanticipated delivery delays beyond Gucci’s control.
Shipping Methods and Fees
Orders placed by 3pm EST on February 10th, for immediately available items only, are expected to be delivered by February 13th.
All purchases are shipped via FedEx. A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. In addition, we will email a delivery confirmation once we receive notification from FedEx that your purchase has been delivered.
If you are not completely satisfied or if there is a discrepancy with your order, please retain all documentation and packaging and contact us immediately by sending an email to firstname.lastname@example.org.
Depending on availability, purchases may be made either directly through Gucci.com or through the assistance of a personal shopping associate.
Online purchases from this section of the website may be made by residents of Canada, for delivery to clients in Canada.
If you wish to cancel or modify your order, please send an e-mail as soon as possible to email@example.com. We will make every effort to accommodate your request. However, once an order has been submitted we cannot guarantee the purchase can be cancelled or modified. Once you have received your on-line order, please refer to our return instructions included with your shipment. product has left our premises for shipping, the purchase cannot be cancelled or modified until the product has been returned to us. In this case, please refer to our return policy and return your purchase once you have received it. If you would like to purchase a different product, please visit our website or contact a Gucci on-line personal shopper at firstname.lastname@example.org.
Gucci products available for purchase on-line include handbags, wallets, shoes, luggage, ready-to-wear, jewelry and timepieces. All products are subject to availability; and we reserve the right to limit the quantity of products we supply; supply only part of an order or to divide up orders. We also reserve the right to alter the terms or duration of any special offers or sale promotion. We will inform you if we are unable to fulfill your order. Each client may make on-line purchases of up to four items per style.
Prices displayed on the Gucci website are quoted in Canadian dollars. While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, we will treat the order as cancelled.
Title to any products you order on this website, and risk of loss or damage to products, passes to you upon delivery, provided that we have received payment in full for the products.
Gucci online offers price adjustments for on-line purchases on first markdown only. Specifically, if an item has been reduced from its full price, we will credit you a difference. A price adjustment request must be made within 10 days of the order date for the price adjustments to be honored. Please contact us by sending an e-mail to email@example.com. We will refund the adjusted amount in the original form of payment. Please note that a different price adjustment policy may be applicable for in-store purchases.
Gucci accepts the following forms of payment for online purchases:
- American express
The transaction will be charged to your credit card only after we have verified your card details, received credit authorization, confirm stock availability, and your order is ready to be shipped. Your credit card will not be charged at the time you submit your order but will be authorized for $0.00 or $1.00 for verification purposes.
Gucci charges provincial, federal and harmonized taxes on online transactions, as required by applicable laws.
The on-screen transaction total reflects estimated tax and the actual sales tax will be calculated when your order is shipped. Please note you will not incur any additional fees upon receipt.
Priority waiting list
We offer our clients the opportunity to pre-order items that are currently in production or that have sold out and will be replenished. When you order these items, you will be placed on a priority waiting list so that you can be among the first to receive your selection once it becomes available. Expected ship dates will be listed on the product page and also during checkout once the item(s) is added to your shopping bag. We do our best to provide the most accurate dates, but please be aware that your items can arrive sooner or later than anticipated. Also, your credit card will only be charged for waiting list items at the time of shipment and will not be charged at the time you submit your online order.
Full-priced Gucci products purchased from Gucci online may be taken, along with the original sales slip, to a Gucci boutique for complimentary alteration service. For a complete listing of all Gucci boutiques in Canada, please click on the Store Locations link located on the homepage of our website.
Authentic Gucci Guarantee
We guarantee the authenticity of all products purchased through Gucci.com
Gucci products are crafted with the highest quality materials, design and workmanship. “Made in Italy” is an integral part of the essence of Gucci. It is a cultural approach, a know-how that took generations to build, and a genuine mission that has allowed Gucci to become one of the world’s most desirable luxury fashion brands. All Gucci products are made in Italy, except timepieces, which are made in Switzerland, and fragrances, which are made in the EU.
Authentic Gucci products are exclusively sold through a network of directly operated Gucci boutiques, a small number of authorized franchisees, department and specialty stores and on Gucci.com. A complete list of Gucci boutiques is published at http://www.gucci.com/ca-en/stores.
Counterfeit Gucci products are replicas or imitations of authentic Gucci products that are aimed at misleading consumers into believing that they are authentic products. Counterfeit products are of poor quality, but are sometimes offered for sale at high prices in order to mislead online shoppers. Such products lack the quality, the details and the workmanship which characterize authentic Gucci goods.
Counterfeit Gucci products are frequently offered for sale on websites published at domain names containing the Gucci trademark - or slight variations thereof - together with descriptive or generic terms, such as “bag”, “shop”, “store” and even words such as “official” or "authentic". These website address names are deliberately selected by counterfeiters, as mentioned above, to mislead online shoppers as to the source and reliability of the products promoted on their websites.
To report counterfeit Gucci products or suspect websites to Gucci, please send an email to firstname.lastname@example.org. Please provide as much descriptive information as possible about the products or the website, such as the location of the products, the seller of the products, the type of products, the website address, etc. We appreciate your help in our battle against counterfeiting.
A limited warranty card and booklet is accompanied with each Gucci timepiece purchase. Warranties are valid for a period of two or five years, depending on the particular timepiece style. Our limited warranties cover all manufacturing and mechanical defects, excluding malfunction or deterioration resulting from accidents or negligence. Authorized Gucci service centers listed in the warranty booklet will, at their discretion, repair or replace any component needed to restore the timepiece to full working order. Complete warranty information is provided in the warranty booklet upon purchase, or you can write to Gucci for a copy of the warranty before you make a purchase. Send your warranty requests to:
50 Hartz Way
Secaucus, NJ 07094
Free Gift Wrapping
All Gucci.com orders come with complimentary gift wrap. Products are tissue wrapped and enclosed in a signature Gucci gift box that is tied with a Gucci satin ribbon. Gucci gift boxes are only available for products 18" x 18" x 8" and smaller. For larger items, we will include a signature Gucci gift bag with your shipment. A personalised gift message can be added to gift orders and prices can be excluded from the order invoice when completing the online checkout at Gucci.com.
Errors and Inaccuracies
Our goal is to provide complete, accurate, and up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This website may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and product information. We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted and to change or update information at any time without prior notice.
Governing Law and Jurisdiction
The statutes and laws of the Province of Ontario, Canada, without regard to conflict of law provisions, will apply to all matters relating to on-line purchases between you and G.Boutiques Inc.. You agree that any and all disputes, claims, or controversies arising out of or related to the above terms shall be submitted to the exclusive jurisdiction and venue of the state and federal courts located in Toronto, Ontario".